IF YOUR QUESTIONS AREN’T ANSWERED HERE, PLEASE CONTACT US AT CUSTOMERSERVICE@BOOTONCLUB.COM. WE’RE HAPPY TO HELP!
SHIPPING COSTS DEPEND ON YOUR ORDER SIZE (CUBIC WEIGHT) AND SHIPPING ADDRESS. YOU CAN GET AN ESTIMATE OF THE SHIPPING COSTS ON THE MY CART PAGE BEFORE YOU CHECKOUT.
SHIPPING COSTS DEPEND ON YOUR ORDER SIZE (CUBIC WEIGHT) AND SHIPPING ADDRESS. YOU CAN GET AN ESTIMATE OF THE SHIPPING COSTS ON THE MY CART PAGE BEFORE YOU CHECKOUT.
WE PREFER PAYPAL AND ACCEPT ALL MAJOR CREDIT CARDS (MASTER VISA DISCOVER SORRY NO AMERICAN EXPRESS).
WE PREFER PAYPAL AND ACCEPT ALL MAJOR CREDIT CARDS (MASTER VISA DISCOVER SORRY NO AMERICAN EXPRESS).
TO REVIEW YOUR ORDER STATUS, PLEASE VISIT OUR ORDER TRACKING PAGE.
TO REVIEW YOUR ORDER STATUS, PLEASE VISIT OUR ORDER TRACKING PAGE.
WE SHIP ORDERS WITHIN 1 BUSINESS DAY, BUT PLEASE REMEMBER WE ARE CLOSED ON WEEKENDS AND HOLIDAYS. YOU SHOULD EXPECT TO RECEIVE YOUR PACKAGE WITHIN 4-7 BUSINESS DAYS, UNLESS IT IS AN INTERNATIONAL SHIPMENT. UNFORTUNATELY, WE CANNOT GUARANTEE DELIVERY TIME.
WE SHIP ORDERS WITHIN 1 BUSINESS DAY, BUT PLEASE REMEMBER WE ARE CLOSED ON WEEKENDS AND HOLIDAYS. YOU SHOULD EXPECT TO RECEIVE YOUR PACKAGE WITHIN 4-7 BUSINESS DAYS, UNLESS IT IS AN INTERNATIONAL SHIPMENT. UNFORTUNATELY, WE CANNOT GUARANTEE DELIVERY TIME.
ALL DOMESTIC ORDERS (UNITED STATES) WILL BE SHIPPED VIA USPS OR UPS. INTERNATIONAL ORDERS WILL BE SHIPPED BY USPS OR DHL DEPENDING ON THE COUNTRY OF DELIVERY.
ALL DOMESTIC ORDERS (UNITED STATES) WILL BE SHIPPED VIA USPS OR UPS. INTERNATIONAL ORDERS WILL BE SHIPPED BY USPS OR DHL DEPENDING ON THE COUNTRY OF DELIVERY.
OUR SYSTEM MAY ERROR AND AUTHORIZE YOUR CARD MORE THAN ONCE. USUALLY THESE AUTHORIZATIONS ARE JUST “PENDING” AND DROP OFF YOUR STATEMENT WITHIN 2-3 BUSINESS DAYS. IN THE EVENT YOU ARE CHARGED TWICE BY OUR SYSTEM, WE WILL REFUND YOU FOR ONE OF THE CHARGES. PLEASE CONTACT CUSTOMERSERVICE@BOOTONCLUB.COM IN THESE CASES.
OUR SYSTEM MAY ERROR AND AUTHORIZE YOUR CARD MORE THAN ONCE. USUALLY THESE AUTHORIZATIONS ARE JUST “PENDING” AND DROP OFF YOUR STATEMENT WITHIN 2-3 BUSINESS DAYS. IN THE EVENT YOU ARE CHARGED TWICE BY OUR SYSTEM, WE WILL REFUND YOU FOR ONE OF THE CHARGES. PLEASE CONTACT CUSTOMERSERVICE@BOOTONCLUB.COM IN THESE CASES.
WE MAY CANCEL AN ORDER DUE TO SEVERAL REASONS:
1) THERE WERE DUPLICATE ORDERS. WE WILL CANCEL ONE OF THE DUPLICATE ORDERS TO ENSURE YOU ARE NOT CHARGED TWICE.
2) YOU DID NOT RESPOND TO A REQUEST FOR ADDITIONAL INFORMATION. SOMETIMES WE NEED TO VERIFY INFORMATION TO PROTECT YOU AGAINST FRAUD. IF YOU HAVE ANY QUESTIONS ABOUT A CANCELED ORDER, PLEASE CONTACT US AT CUSTOMERSERVICE@BOOTONCLUB.COM
WE MAY CANCEL AN ORDER DUE TO SEVERAL REASONS:
1) THERE WERE DUPLICATE ORDERS. WE WILL CANCEL ONE OF THE DUPLICATE ORDERS TO ENSURE YOU ARE NOT CHARGED TWICE.
2) YOU DID NOT RESPOND TO A REQUEST FOR ADDITIONAL INFORMATION. SOMETIMES WE NEED TO VERIFY INFORMATION TO PROTECT YOU AGAINST FRAUD. IF YOU HAVE ANY QUESTIONS ABOUT A CANCELED ORDER, PLEASE CONTACT US AT CUSTOMERSERVICE@BOOTONCLUB.COM
PLEASE FILL OUT THE FORM ON OUR PAGE OR EMAIL US AT CUSTOMERSERVICE@BOOTONCLUB.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN. FOR MORE INFORMATION ON RETURNS AND EXCHANGES, PLEASE VISIT OUR RETURN POLICY PAGE.
PLEASE FILL OUT THE FORM ON OUR PAGE OR EMAIL US AT CUSTOMERSERVICE@BOOTONCLUB.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN. FOR MORE INFORMATION ON RETURNS AND EXCHANGES, PLEASE VISIT OUR RETURN POLICY PAGE.
YES, THE CUSTOMER IS REQUIRED TO PAY FOR SHIPPING ON A RETURN UNLESS IT WAS OUR ERROR OR A DEFECTIVE ITEM. HOWEVER, IF YOU ARE MAKING AN EXCHANGE, WE WILL SEND THE NEW ITEM FOR FREE.
YES, THE CUSTOMER IS REQUIRED TO PAY FOR SHIPPING ON A RETURN UNLESS IT WAS OUR ERROR OR A DEFECTIVE ITEM. HOWEVER, IF YOU ARE MAKING AN EXCHANGE, WE WILL SEND THE NEW ITEM FOR FREE.
WE RECOMMEND GETTING A TRACKING NUMBER WHEN MAILING BACK YOUR RETURN. YOU ARE WELCOME TO EMAIL US IF YOUR TRACKING NUMBER INDICATES IT WAS DELIVERED TO US. WE WILL PROCESS YOUR RETURN WITHIN 1 BUSINESS DAY.
WE RECOMMEND GETTING A TRACKING NUMBER WHEN MAILING BACK YOUR RETURN. YOU ARE WELCOME TO EMAIL US IF YOUR TRACKING NUMBER INDICATES IT WAS DELIVERED TO US. WE WILL PROCESS YOUR RETURN WITHIN 1 BUSINESS DAY.
IF YOU HAVE NOT RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY OR YOUR BANK. IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED BY YOUR FINANCIAL INSTITUTION. IF YOU HAVE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT
CUSTOMERSERVICE@BOOTONCLUB.COM
IF YOU HAVE NOT RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY OR YOUR BANK. IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED BY YOUR FINANCIAL INSTITUTION. IF YOU HAVE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT
CUSTOMERSERVICE@BOOTONCLUB.COM